Written communication in the workplace
A workplace, such as a bank, will always require written communication as it is the most formal way to address people. For written communication to work efficiently, one must express themselves in a manner that makes sense and in a language that augurs well with the audience. By so doing, the reader will have an easy time understanding what you were trying to put across without ambiguity or confusion (Edmondson, 2016).The following is a discussion highlighting the possible audiences for written communication in a banking institution, the type of media suitable to pass the message and the tone to use for each audience.
The audience for written communication in a bank includes its staff: The branch manager, bank tellers, customer care, insurance representatives, security personnel and other third parties; and its customers. Written communication in a bank will vary depending on the type of audience, that is, the communicating parties and the message being put across (Edmondson, 2016). Written communication occurs among employees, and between employees and customers. Between employees, information could travel downwards from the branch manager to the bank tellers, customer care, and third party representatives, or it could move upwards from these subordinates to the branch manager. Written communication also occurs amongst employees of the same level. Bank employees also use written communication with customers.
Various media or communication channels are employed in a bank to pass written communication. Emails are a common means of communication nowadays. Almost everyone who is in the corporate world has an email address. In fact, it would be committing corporate suicide to lack an email address. Emails can be used as a semi-formal means of communication from the branch manager to the employees, regarding a few reminders. They are often used to communicate information after-work hours or during weekends. The content contained in emails usually sensitive and may cause irregularities if seen by other people (Edmondson, 2016).
Text messages are also a form of written communication at work. Text messages are a less formal channel, passed among employees in the same level or department. In any case, they can also be used across departments. Text messages are instant and are, therefore, used when one needs to relay an urgent message (Edmondson, 2016). For example, a branch manager may text a teller requesting for the bank slip belonging to a particular customer.
Memos are another example of written communication in a bank setting. Internal memos are usually passed from the management to the subordinates. They are very formal means of communication that can be used to alert the employees to various changes that have been made, or merely act as reminders of what is expected of them. Other means of written communication include letters, operating policies, proposals, and training manuals (Edmondson, 2016). Written communication by any channel serves the same purpose: to articulate messages non-verbally without the need for physical appearance.
Tone enables a person to communicate more efficiently with their target audience. The kind of tone used often depends on the audience and the type of message that needs conveying. Memorandums and proposals call for a formal tone because they are addressed to supervisors and seniors. However, text messages may be a bit informal because they are almost always between employees of the same level of management. While addressing customers, for example through bank account statements, a formal tone is required because that is purely business. One should be careful with the tone because written communication such as emails can be misinterpreted quickly, as they are subject to perception and understanding (Edmondson, 2016).
Edmondson, J. (2016, February 19). Written Communication in the Workplace. Gabriel Dumont Institute.